FREQUENTLY ASKED QUESTIONS

Yes, all products on Fancytrnd.com are 100% authentic. We work exclusively with verified suppliers and official brand stores, ensuring the quality and authenticity of every item.

Yes, all our products come with a supplier warranty. If you receive a defective or incorrect item, you can contact us to resolve the issue.

Delivery times depend on the chosen shipping method:

• DHL: 5–7 business days.
• ONEX: 7–14 business days.

If you choose ONEX for delivery:

• Use your ONEX address starting with Armcod when placing your order.
• ONEX will handle the delivery from their warehouse to your location.

Customs fees may apply depending on the total value of your order and the regulations in your country. Please check your local customs policies for more details.

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Yes, you can return items if they are defective, damaged, or do not match the description. Returns are processed according to our return policy, available on the website.

Our website provides a detailed size guide for each product category. If you have additional questions, feel free to contact our support team.

At Fancytrnd.com, all items are already offered at great prices. Additionally, we have a loyalty program that allows you to earn and use points:

• For every purchase, you earn points that can be used to pay for future orders. Points are valid for 6 months.
• Invite a friend: When your friend registers using your referral link and makes a purchase, you receive bonus points. These points are also valid for 6 months.
• Sign up bonus: When you register on our website, you get a welcome reward in points, which you can use within 6 months.

This loyalty system helps you save even more on every purchase!

If your item arrives damaged, take photos and contact our customer support within 24 hours of receiving it. We will resolve the issue as quickly as possible.

You can reach us through:

Email: [email protected]
Live chat on our website
Social media pages